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The Three Memories
Organisational Memory
Source: Papers 001, 004v1.0 · July 2026
The organisation's record of how it works, meetings, emails, documents, policies, processes. It answers "How do we work?" Rich and stale: it describes how work should happen and ages silently.
How to cite
Ben Hortop, "Organisational Memory," The Institutional Intelligence Framework, Papers 001, 004, v1.0, July 2026, institutional-intelligence.com/glossary/organisational-memory