The Three Memories

Operational Memory

Source: Papers 001, 004v1.0 · July 2026

The organisation's transactional record, ERP, CRM, finance, warehouse. It answers "What happened?" Complete and shallow: it records every transaction and explains none of them.

How to cite

Ben Hortop, "Operational Memory," The Institutional Intelligence Framework, Papers 001, 004, v1.0, July 2026, institutional-intelligence.com/glossary/operational-memory